Our Policies

Disclaimer

ALL CHARACTERS ARE LICENSED AND TRADEMARKED BY THEIR RESPECTIVE OWNERS. GHOSTLY GAMES ENTERTAINMENT AND IT'S AFFILIATES DO NOT MAKE ANY CLAIMS OF OWNERSHIP TO THOSE TRADEMARK CHARACTERS OR PRODUCTS. THIS WEBSITE AND THE SERVICE CONTAINS COPYRIGHT MATERIALS, TRADEMARKS, AND OTHER PROPRIETARY INFORMATION, INCLUDING, BUT NOT LIMITED TO SOFTWARE, PHOTOS, VIDEO, GRAPHICS, MUSIC, SOUND, AND THE ENTIRE CONTENTS OF THE SERVICE IS PROTECTED BY COPYRIGHT AS A COLLECTIVE WORK UNDER THE AUSTRALIAN COPYRIGHT LAWS.

Copyright© 2017 Ghostly Games Entertainment

BIRTHDAY PARTIES

We will be arriving about 15 minutes early to set up.  We need a safe area to park and a way to pull out after we take the last picture in front of the Mobile Game Theatre!  Please double check the address we will be using and let us know if there is anything we need to know regarding finding the location, getting in or out, or where you would like us to park.

SURPRISE PARTY?

Let us know so we can adjust our communications with you accordingly.

It’s a good idea to let your neighbours know about the party so they can be prepared for the Mobile Game Theatre pulling up and the extra cars in the area.

CHURCH, SCHOOL, NON-PROFIT AND CITY EVENTS

Let us know the details regarding your event.  If you would like promotional materials, Liability Insurance documents emailed or if you need our staff to fill out any vendor information let us know.

Ghostly Games Entertainment Official Policies

REFUND/CANCELLATION POLICY:
To review our Refund/Cancellation policies, please click here.

FORMS OF PAYMENT:
Pay Pal, MasterCard and Visa are accepted.

INVITATIONS:
We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us. Invitations will be mailed upon receipt of deposit.

PRIVACY POLICY:
Ghostly Games Entertainment is committed to protecting your privacy. We will use the information that is collected on the site for reservation purposes ONLY. We strive to make your experience with Ghostly Games Entertainment as simple as possible and will make every effort to enhance your overall experience with our company. We will not sell, trade, or rent your personal information to others.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains.

TRAVEL FEE:
Our primary service area is a 30k radius from Hemmant, QLD. We also service a “secondary” area outside our primary area, we add a travel fee when we travel to the secondary area. The amount depends on your distance, see our “Service Area” page here for the cost chart.

GENERATOR PETROL FEE:
We prefer to use the onsite power supply (two dedicated power ports), but if you do require Generator Power for your event. It will cost $10 per hour extra on top of the initial bill due to petrol consumption. Please contact us if you have any questions in regards to your power supply options.

LOCATION/PARKING:
The customer is required to provide a safe area for the Mobile Theatre to park and pull out after the event. Street fronts are preferable. Our truck and trailer combination is very long and we will need a minimum of 19m of space to park. If you do not have enough space, we recommend a local park, local church or recreation centre. See our parking page here.

If the location is deemed unsafe for the customers, players or other guests at time of arrival, Ghostly Games Entertainment will request an alternative location be provided. If an alternative location cannot be found, we will allow the event to be rescheduled, but a $50 fee will be assessed in this event.

We will park on driveways only if we can do so safely.

SEVERE/INCLEMENT WEATHER:
Ghostly Games Entertainment trailer was designed for all types of weather conditions. The theatre is insulated and climate controlled with reverse cycle air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party.

In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated tropical storm or cyclone) please contact us to begin the rescheduling.

SUPERVISED CHILDREN:
Ghostly Games Entertainment does require a parent or responsible adult to be present inside the trailer for children five years of age or younger. For children six years of age and older parents may be present inside or just outside of the trailer at all times. Guests aged 16 to 18 require a parent or guardian be on the property and be contactable by the game coach should a need arise.

ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse intoxicated guests entry into the trailer. Drugs of any sort will not be tolerated in or around the Ghostly Games Entertainment equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

SMOKING:
Ghostly Games Entertainment does not allow smoking in or around our mobile game theatre. Please keep any smoking activity away from the theatre.

DAMAGE/INJURY:
Ghostly Games Entertainment or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theatre in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Ghostly Games Entertainment reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage by the client and/or their guests.

Ghostly Games Entertainment or their staff will not assume responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
Ghostly Games Entertainment does not allow any food or drinks into the mobile game theatre. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Ghostly Games Entertainment Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.

VIDEO GAME RATINGS:
Ghostly Games Entertainment will not play any “M” rated or higher rated game in the mobile game theatre without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have “M” rated games or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.

Ghostly Games LASER TAG Policies

REFUND/CANCELLATION POLICY:
To review our Refund/Cancellation policies, please click here.

PRIVACY POLICY:
Ghostly Games Laser Tag is committed to protecting your privacy. We use the information we collect on site to make bookings with Ghostly Games Laser Tag as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL FEE:
Our primary service area is a 30k radius from Hemmant, QLD. We also service a “secondary” area outside our primary area, we add a travel fee when we travel to the secondary area. The amount depends on your distance, see our “Service Area” page here for the cost chart.

BAD WEATHER:
There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated tropical storm or cyclone) please contact us to begin the rescheduling process. You may also choose to move your laser tag party to an indoor venue, if available and you gain proper authority.

LASER TAG WAIVER:
All Laser Tag Party participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. Waiver can be downloaded here.

SUPERVISED CHILDREN:
Ghostly Games Laser Tag does require a parent or responsible adult to be nearby the Laser Tag playing field at all times.

ALCOHOL/DRUGS:
You may choose to serve alcohol at your event or party to those of legal age; however, we reserve the right to refuse, cancel or cut short any party or event when alcohol is being served if it interferes with the safety of players or our employee(s). Drugs of any sort will not be tolerated in or around the Ghostly Games Laser Tag equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:
Ghostly Games Laser Tag reserves the right to refuse service to client if we observe behaviour which we deem to be a potential threat to our employees, guests or our equipment. Such behaviour includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behaviour, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:
Neither Ghostly Games Laser Tag nor any of its employees shall be responsible for any damage to property resulting from a laser tag party. This includes both above ground and below ground property/equipment damage. Additionally, Ghostly Games Laser Tag reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or wilful damage of same by client’s guests. Ghostly Games Laser Tag or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party and players. These photos may appear on our Facebook page and/or web site. We never identify players/guests by name. If you do not want our Game Coach taking these pictures or posting them please be sure to let our Game Coach know.

 

Ghostly Games DJ Policies

REFUND/CANCELLATION POLICY:
To review our Refund/Cancellation policies, please click here.

PRIVACY POLICY:
Ghostly Games DJ is committed to protecting your privacy. We use the information we collect on site to make bookings with Ghostly Games DJ as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL FEE:
Our primary service area is a 30k radius from Hemmant, QLD. We also service a “secondary” area outside our primary area, we add a travel fee when we travel to the secondary area. The amount depends on your distance, see our “Service Area” page here for the cost chart.

BAD WEATHER:
There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of wet weather we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated tropical storm or cyclone) please contact us to begin the rescheduling process. You may also choose to move your DJ party to an indoor venue, if available and you gain proper authority.

SUPERVISED CHILDREN:
Ghostly Games DJ does require a parent or responsible adult to be nearby at all times.

ALCOHOL/DRUGS:
You may choose to serve alcohol at your event or party to those of legal age; however, we reserve the right to refuse, cancel or cut short any party or event when alcohol is being served if it interferes with the safety of players or our employee(s). Drugs of any sort will not be tolerated in or around the Ghostly Games DJ equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:
Ghostly Games DJ reserves the right to refuse service to client if we observe behaviour which we deem to be a potential threat to our employees, guests or our equipment. Such behaviour includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behaviour, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:
Neither Ghostly Games DJ nor any of its employees shall be responsible for any damage to property resulting from a DJ party. This includes both above ground and below ground property/equipment damage. Additionally, Ghostly Games DJ reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or wilful damage of same by client’s guests. Ghostly Games DJ or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect there may be a photographer taking pictures of the party. These photos may appear on our Facebook page and/or web site. We never identify players/guests by name. If you do not want our photographer taking these pictures or posting them please be sure to let our DJ know.

Please also review the Deposit and Cancellation Policy for payment/refund policies.

By Submitting Payment you agree to these terms.

Disclaimer

ALL CHARACTERS ARE LICENSED AND TRADEMARKED BY THEIR RESPECTIVE OWNERS. GHOSTLY GAMES ENTERTAINMENT AND IT'S AFFILIATES DO NOT MAKE ANY CLAIMS OF OWNERSHIP TO THOSE TRADEMARK CHARACTERS OR PRODUCTS. THIS WEBSITE AND THE SERVICE CONTAINS COPYRIGHT MATERIALS, TRADEMARKS, AND OTHER PROPRIETARY INFORMATION, INCLUDING, BUT NOT LIMITED TO SOFTWARE, PHOTOS, VIDEO, GRAPHICS, MUSIC, SOUND, AND THE ENTIRE CONTENTS OF THE SERVICE IS PROTECTED BY COPYRIGHT AS A COLLECTIVE WORK UNDER THE AUSTRALIAN COPYRIGHT LAWS.

Copyright© 2017 Ghostly Games Entertainment